Rules & Regulations – O'neil Auto Rentals Tobago

Google Rating

4.8

4.8

02:55 27 Oct 17

My boyfriend and I stayed at Tropikist Beach Resort and rented the a vehicle from you’ll, I can’t remember the lady name that assisted us but she was very friendly and helpful. She even took us to get change from the bank as the card machine wasn’t working. Great service and we’ll definitely be renting with you’ll when we return to Tobago

Curtis Hernandez

17:19 01 Sep 17

Great car rental services. When ever I come to tobago I prefer to deal with them because they are always professional and treat me good. They really have great customer service. Plus the cars are always clean and fueled up.

Catherine Williamson

17:01 01 Sep 17

Great rental car service. 3 thumbs up. When my friends and I come to Tobago we always deal with them because of how they treat us. Very professional, always on time , courteous and the cars are always so clean.

Pwee John

00:03 26 Oct 17

Very professional when it comes to car rentals he provides a safe clean and reliable rental service would highly recommend using oneil for persons seeking good car at good rates........????????⭐⭐⭐⭐⭐

Mark Ayen

12:20 03 Nov 17

A great experience . Even got the chance to meet the owner directly, customer service is great , timely and efficient ! Would recommend to everyone . Great service !

Susan Scarafia

13:47 21 Dec 17

A solid car and great service. I tried Sheppy's (the car smelled moldy and was very, very worn out) and Tobago Car Hire (they said they would deliver a car and never showed up. No call, no explanation.) before I found Oneil. I will never use any other company. The cars were always clean, well-cared for, and reliable. Mr. Oneil was a complete professional from the time he took the reservation to delivering the car on time to providing prompt and accurate receipts and calling in advance before he picked up the car at the end of the rental. AND the price is among the lowest on the island.

Darren B

02:15 04 Jan 18

My family and I recently rented 4 vehicles from O'Neil's Car Rental , and it was a hassle free experience, Mr O'Neil gave us exactly what was promised and it was all taken care of very efficiently. He was very professional with amazing customer service and the vehicles were in excellent condition and very clean. Next time I'm in Tobago, I'll definitely rent from him. Strongly recommend this car rental company.

Vernie Robley

23:14 21 Dec 17

I definitely recommend O'Neil Auto Rentals when you're renting a car. Keilon was very professional. We got our car on time and at a reasonable rate. He made it easy for us to pick up and drop off, as we were about to get on a flight. We will definitely use this company again when we need a car.

Dominic Jones

19:42 13 Dec 17

Excellent service - met me at airport on time and no fuss, no stress. Highly recommend

Joseph Mckenna

16:21 17 Jan 18

Rented with O'neil Auto Rentals last week during my stay in Tobago. AN excellent value for the island, and superior customer service. They will communicate via phone or text to coordinate your arrival. Car was ultra-clean and well maintained. Their location is just a couple hundred meters from the airport, easily walkable but they do offer pickups and drop offs - which is nice if you have luggage. Would definitely repeat.

Edwin Williams

11:48 17 Jan 18

This is an operation in excellence. Mr. O'Neal provided an absolutely pleasant experience.We were contacted prior to our arrival and accommodation made the my adjusted schedule. The vehicle was delivered on time, clean and it performed well.Thanks for a hassle Free experience. Keep up the great work.

Kristin Means

21:30 21 Feb 18

Keilon and his team ensured I had a flawless trip to Tobago. They met me at the airport with a well appointed car that handled the roads well as I traversed the island.His team also picked up the car at the entrance to the airport so I did not have to carry my bags far. A great service!!! Very appreciative!! The ease of pick-up and return made my trip to Tobago even better!

Kelsey Ali-Samhoul

19:58 03 Mar 18

O’neil Car rental provides impeccable service. They meet your needs as close as possible or even on point to your convenience. They are professional and friendly, and go above and beyond to make sure you’re comfortable with your choice of vehicle. I’ll for sure use their services again. :)

IAN GEORGE

17:08 08 Aug 18

Rented a vehicle during July 2018 from O'Neil. It was a real pleasure to deal with O'Neil. Oneil is a very pleasant person and went out of his way to ensure that we were able to enjoy the use of the car. The vehicle was clean and in good working order. Would not hesitate to use his services again.

Rachael Ram

12:49 07 Aug 18

My experience with O’neils Auto Rentals was far beyond what I expected. The manner and treatment we were given from the start to even after we returned the vehicle is what I deemed to be TRUE CUSTOMER SERVICE. They were friendly, patient, courteous, welcoming, and even accommodating when our flight got delayed til after midnight! The price was affordable and the vehicle was clean and in excellent working condition too! They’re definitely worth 5+ stars and worth recommending! You won’t be disappointed! Mr. Oneil and company, I will definitely be using your rentals again! Many thanks for your kind services!

Aaron Joe Mohammed

19:09 24 Jul 18

This is THE place to get your rentals in Tobago. I had last minute booking and they were very accommodating, the price @300tt/day is very affordable. The car I used was in great working condition, clean, and comfortable. Oneil did the drop off and pick up himself ; free of charge. The service was on time and always friendly. I already know there's no other auto rental I'd go to when in Tobago.

nick bo

19:39 08 May 18

Excellent, efficient service from courteous and knowledgeable staff.Upon collection the vehicle was clean and remained reliable throughout my stay.The booking, pick up, payment and drop-off was streamlined and easy.I would definitely recommend and for sure I'm renting vehicles from them anytime I'm in Tobago.

Shenelle Dhoray

19:36 10 Jun 18

I didn't book the vehicle previously. I called less than 12 hours before my flight and Oneil reserved the vehicle for me. It was in absolutely a good condition and worked well. Will definitely use again.

Satirupa Mahabir

18:46 09 Aug 18

Thank you for the efficient and friendly service... communication is a must for any transaction to be completed smoothly and this auto rental certainly gives that... I highly recommend them to anyone visiting the island... Thank you!!!

Kishan Roopan

16:09 09 Sep 18

I rented a vehicle in September 2018. The process was very simple... The car was dropped off on time by Aaron and it was in an immaculate state. He also picked it up for us at the airport. The service was professional age very friendly. Lastly if it matters to some they are completely paperless. I'll be renting from them again.

Tammy Kremer

17:39 12 Oct 18

Great customer service responsiveness and pick up/drop off flexibility. I had some issues and my vehicle was replaced in a timely manner.

Coreece Charles

19:15 29 Oct 18

Just want to say thank on behalf of my family and i ...

Warren Alexis

23:26 11 Nov 18

We had some minor hiccups initially with receiving the vehicle but I was contacted and was explained of the situation. Another minor issue was with one of the functions of the AC in the car, the AC was adequate regardless. Overall satisfied.Sign up was simple.

BlACKIE SOCA BLACKIE SOCA

23:34 25 Nov 18

My second rental of a vehicle from O'Neil auto rentals and I found they were quite professional and punctual in dealing with there customers. I surely would recommend O'Neil car rentals.

Asif Khan

00:25 30 Nov 18

Stellar service. Called just to inquire if there were any cars available and in 23 minutes (yes i checked) one was being delivered to my resort. Car was new and in great condition. What I think makes them stand out above the rest is their level of professionalism and service; they are also entirely paperless. Prices are quite competitive. I can't see myself renting from anyone else, I would highly recommend them.

Quincy Smith

06:08 02 Dec 18

This is a company with solid customer service. O'Neil was able to pull through and have a car delivered to us at airport soon after we arrived. His team was able to quickly run through the details of the vehicle with me and I was off on my adventure. Everything worked well (other than the Japanese voice when the car turns on). Drop-off was easy where the pick-up driver came to the airport and we settled the transaction. Easy peasy. I would suggest baking in the cost of filling the gas tank because customers may not have time to get to a gas station before drop-off or know this is a requirement. I still recommend this service because O'Neal works hard to get it right.

Tyrone Benjamin

16:50 06 Dec 18

Excellent car rental services, totally exceeded our expectations and dealt with with us in a timely and professional manner. Thank you O'neil Auto Rental, looking forward to using your company for rentals everytime, keep you the amazing work!

Vicki Madho

20:50 09 Dec 18

Very accommodating. The rental car was brought to our hotel at no extra charge and Aaron was very helpful and gave us great advice regarding our return trip and maximizing our last day in Tobago. Will definitely liase with this company anytime I am visiting Tobago again. Fantastic service...????

Kiril Penkov

21:57 20 Feb 19

Keilon did a great job for us. We booked from Canada and he was very pro-active assisting promptly over the whole process of booking and handing out the car (delivered at our hotel parking) by using different communicarion channels - phone, What's App, email. Price was reasonable.

K. Phillips

14:09 21 Feb 19

Renting with O’Neil was a breeze. I called from the States a few days before our arrival and was able to confirm a car at an affordable rate large enough to accommodate luggage and booster seats for a family of four and was told a rep would meet us at the airport upon our arrival. Our connection to Port of Spain caused a delay and they were flexible and Aaron met us promptly when we got to Tobago. The car was new and clean. Payment was done using credit card through secure online invoice system. Returning the car to the airport was super convenient as O’Neil met us right at the curbside. Will use with each visit to Tobago!

michael kineavy

11:45 01 Mar 19

Rented a car from O'neils last week. They are going to be my go to car rental agency for future visits to Tobago. I must of called Keilon a half dozen times during my visit, with call about radio stations, gas and other little things, and he answered every time. Affordable rates.Great customer service. Can't go wrong renting from Keilon and his team.

Paula Michelsen

22:22 08 Mar 19

Top class service, was met at the airport with the car which was of an excellent standard, the car was picked up from our accommodation, couldn’t recommend them highly enough.

CamJan Dyer

02:55 28 Mar 19

It was indeed a pleasure having a vehicle rented from O'Neil's. Had previously made arrangements to rent with another company. Having missed my flight and reaching later than planned, the other company was rude and didn't deliver. At that time, I made contact with O'Neil at 9:30pm. He answered and assured he will send a shuttle to take us to our resort and have the vehicle delivered the next morning to our venue. Within 15minutes the shuttle arrived. The next morning, although he said by 10am his representative Aaron will be there, Aaron was there EARLIER at 8:30am. The drop off was prompt, professional, cordial and paperless. Will defintely be using again on my next trip to Tobago.*24hrs*good rates*good vehicle*good customer service*paperless transactionWorth everyone of the 5 stars given.

Roger Jagdeo

00:23 21 Apr 19

Pick up and drop off was quick and easy. Key fob was a bit buggy, possibly because battery was low. Good condition, clean and reliable vehicle (Nissan Note) otherwise.

Keino Bartholomew

22:27 11 May 19

O'neil rentals .service is reliable .good working vihicle .affordable price. will always use there services .

Capil Boodie

22:06 19 May 19

Modern, good vehicles,excellent service and ease of payment online.

Chakera Fam

09:37 30 May 19

best best I rented two cars from this company and I didn't regret it thank you so much kindness unbelievable I lost my luggage and the support I got was incredible

Leena Oudan-Kalloo

14:22 23 Jun 19

Great service. Neil was friendly. On time. Great price compared to others.

Jane Harris

06:20 31 Jul 19

Very helpful people. Nice car, lovely and clean.

Patrick Mcdonald

15:37 01 Aug 19

I would recommend O'Neil Auto Rentals to anyone. I informed them of when I was arriving in Tobago and they had someone wating for me at the airport. All the documents need to be completed was done electronically and I was on my way in minutes. The car was clean and extremely fuel efficient (Toyota Hybrid). I even had a minor mishap (someone bumped the car causing minor damage) which was handle professional and fairly. I plan on renting from O"neil when ever I visit Tobago in the future.

Mario Santiago

21:51 05 Aug 19

It is my pleasure to recommend O'neil Auto Rentals to anyone visiting Tobago. The customer service is exceptional and the cars are modern. I recently rented a nissan note hybrid and it didn't give any car problems whatsoever. In addition, there are no hidden costs for the rental. The quotation given was the exact amount that I paid. One of the best things about O'neil Auto Rentals is that the transaction was paperless. I selected my car online and paid online via my visa credit card. Confirmation of the vehicle availability was sent by email with my receipt and other rules and regulations of rental. I am grateful for being able to rent a vehicle and the positive experience that came with renting from this company. Thank you O'neil Auto Rentals.

melissa balkaran seepersad

13:51 06 Aug 19

This was my 1st experience with Oneil Auto Rentals. The rental process was extremely quick and easy,from the friendliness and professionalism of staff to vehicle cleanliness. Drop of and pick up service for both cars was quick and courteous. Keep up the good work.. Will certainly be doing business again with you all.

Sachin Sach

21:52 19 Aug 19

Rented a Toyota Fielder Wagon Hybrid in August 2019. Website was well done and efficient. Professional correspondence was received via an immediate telephone call... In Tobago O'neil went above and beyond to facilitate additional luggage requests. Contract signing and video walk-around was seamless. Correspondence via whatsapp was immediate and well executed. Vehicle was immaculate and on-time. Courtesy - 10/10 Professional correspondence - 10/10

Raquel Corbie-Colon

16:43 21 Aug 19

Best service in Tobago. On time and cars are immaculate. Reliable and friendly. Close to airport with drop off and pick up service.

Zarif Rahaman

14:15 29 Aug 19

Very prompt and reliable service. Vehicle met the standards as advertised and was very clean. Friendly and professional staff and the option to Pay with credit card made it very easy. Will definitely be recommending him to other friends and family.

Richard Coy

15:56 22 Sep 19

In the UK it is usually the safer option to rent from one of the multi national vehicle hire companies. This is not the case in Tobago. Having previously rented from such a company there are not the same guarantees. However renting from O'neil Auto rentals there are. It is easy, stress free and if you follow there suggested lines of communication seemless. In Tobago I would not rent from any other firm. Try them, they are great.

Garnet Allen

19:06 30 Sep 19

Was really impressed with the responsiveness and quality of service from initiation to closure. They make the process 'painless' and convenient, the vehicles seemed to be well maintained. Will certainly use them again and recommend them to anyone. 24/7 service is a major plus. Thanks Keilon (ONeil Auto Rental)!!

Marissa Leung Chee

20:20 06 Oct 19

What an excellent service! O’Neil Auto rentals Is hands down the easiest car rental service I have ever dealt with in Tobago! I was able to book the service online which was so convenient as I live in the US and they sent me a WhatsApp message upon my expected date of arrival to arrange pick up point And they were right on time. They thoroughly walked me through and around the vehicle and signing of The agreement was completely automated on the spot - took 5 mins before I was on my way! Returning the vehicle was just as easy! I definitely recommend!

Stefan Ramnarine

13:10 10 Oct 19

I was picked up at the airport on time, had no issues with the car and their staff were courteous and accommodating. Booking the car was also extremely easy! Would definitely recommend!

Jeriel B

01:48 14 Oct 19

Great professional service. Appreciated the service to have the vehicle delivered to me and picked up from me at convenient locations to me, especially having to move around with two babies. The vehicle was clean and fully functional. Thumbs up.

waalee joel

17:58 06 Nov 19

Highest quality service!! Accomodating, personable, professional and extremely easy to transact business with. Undoubtedly one of the best customer service experiences I have had to date. Will recommend them highly to anyone who ventures to Tobago.

Jamila Lewis

15:18 15 Nov 19

Highly recommend O'Neil Auto Rentals. Received a professional service from beginning to end. We had to extend our rental by few days during holiday, and this was done with such as ease and hassle free. I will definitely use O'Neil Rental service again on our next trip to Tobago. Thank you very much once again.

Chic Fashion

15:14 18 Nov 19

This was my first time renting from this Company and I will definitely be using their service again. Affordable, convenient and great service! RegardsRamon Ali

Stephanie Carmella Brown

16:21 02 Dec 19

Great Service from beginning to end! All queries answered in a timely and friendly manner. I will definitely use O'Neil's Auto Rentals for any trips back home to Tobago in the future and will recommend his services to anyone I know looking for a rental from Tobago. Many thanks for making it a smoother trip. See you next timeStephanie

Gaya B

16:41 13 Dec 19

Super easy and efficient car rental. The car was clean and well-kept, with zero issues. It ran perfectly. Booking is done online, with a short and simple interaction for car pick up and drop off. They will deliver and pick up the car to your location. You can text directly through WhatsApp with the company, and they respond quickly. I highly recommend O’Neil auto rental. This has been the most simple car rental process I’ve ever encountered, with a fleet of great cars at a great price. I’m so grateful.

Ankur Gulati

15:58 19 Jan 20

Reliable, punctual, great value and honest. What more can I say? Very responsive and polite customer service, effortless pick-up/drop-off and car was as requested. No hidden charges or difficulties. Only down-side was that my girl friend thought Mr O'Neil was very good-looking but hey, you can't have it all your own way. Would not look anywhere else.

Chris Clifford

09:36 22 Jan 20

1st class service. Very helpful delivered and collected car to villa. Would recommend when visiting Tobago

Sham Mohamed

00:53 26 Feb 20

Service was prompt and courteous. Car was excellent. Always answered my calls and emails.Will not hesitate to rent from O'Neil again.

Jackie Frost

10:16 28 Feb 20

The booking of our vehicle was easy online and the delivery was seamless (especially as we reached Tobago earlier than expected).The vehicle was clean and a detailed inspection was undertaken on delivery.Good working vehicle and easy return of vehicle.

Keilon George

19:33 15 Jan 18

Voted #1 when it comes to customer service in Tobago. Great Car rental company if I must say so myself :D

reena lopez

01:33 15 Jun 20

just wanted to thank u .. from our first conversation I felt comfortable and decided to book and pay right away... your worker who met me at the airport was prompt and was very professional .. the car was clean and worked very good.. no complaints.. I will definitely be using your company again in the future...

Neesha Giselle Gajadhar

17:31 17 Jun 20

I am a returning customer and choose and would recommend O'Neil's Auto Rentals because:1. Booking is very easy as it can be done online (choice of the type of car eg. eco-friendly cars CNG are available );2. Very professional service from the interaction with O'Neil to his staff are all very courteous and helpful;3. The cars were very clean and in great working condition;4. No stress to collect and return cars as they can meet you at any time convenient to you.

Kim Solomon

00:37 27 Jun 20

Excellent excellent service, I am truly happy that their are businesses like this who pride themselves in quality service. Kathy was an amazing help it was hassle free and very quick service, flawless.I highly recommend O'Neil Auto Rental.

Christopher Roopnarine

18:56 28 Jun 20

Great service. Very friendly staff. Clean vehicle. Hassle free pick up and drop off. Will definitely recommend.

Kimberly Colton

16:11 08 Jul 20

Their great reviews are well-deserved! Great costumer service. Will definitely use them again on our next trip! Thanks O'neil!

Tina Fekula

02:06 13 Jul 20

Great service! Easy airport pick up, reliable and quality vehicles. Definitely recommend.

Corey Hillaire

22:01 19 Jul 20

Fantastic service, great vehicle! On time and very prompt. Oneil's are now my go to for car rentals in Tobago. Looking forward to my next visit!

Astra Noel

04:01 21 Jul 20

Very good service from this company. All interactions with staff were pleasant and professional. Their online booking service is very easy. I would say that the Nissan Note Hybrid that I rented struggled a bit with my drive to Castara but otherwise was in great condition. One suggestion, if the reminder emails with the instructions about picking up/dropping off the car could come the day before that would be very helpful. Would use them again.

Avinash Dukharan

22:14 21 Jul 20

Seamless process from enquiry to booking to payment. Kathy had my car delivered and picked on time. Prices are also competitive. Will Recommend!!!

Denzil S

21:05 21 Jul 20

FANTASTIC service and EXCELLENT vehicle!! Value for money really great...Will definitely be my go to now anytime I visit Tobago!!

nicpieful

13:42 26 Jul 20

Great service, excellent communication and quick responding, are the 3 keywords that comes to mind after my experience with O'neil Auto Rentals. They were very accomodating with my requests and changes. I'll be sure to use and recommend your services in the future.Thanks again!Sion and Nicole

Liz Harford

22:55 28 Jul 20

I recently rented a vehicle from O'neil Auto Rentals. I must say from picking up the vehicle at the Airport to dropping it off the experience was truly wonderful! The staff was friendly and reliable and I wish to give a special thanks to Cathy who was more than accomodating. I would definitely use O'neil in the future and would recommend the Company to all my friends and family members.

Janelle Atwell

22:23 04 Aug 20

Great service hands down. Friendly and accommodating staff. It was such an ease to for pick up and drop off that made my whole trip so comfortable. Definitely will be using this service again.

Omaida Ali

22:08 10 Aug 20

Excellent Prices, communication; method of payment. Courteous telephone receptionist. Good vehicle.no real wait for pick up and drop off. Reminders given👌. Will definitely use again.

Dianna Pounder

14:40 19 Aug 20

The experience was a unique one, Mr. O'neil is quite professional and accommodating and I look forward to doing business with this company again in the future

Laurie Weekes

23:40 15 Sep 20

From booking to delivery OAR kept great communication. There rates are vey competative. The delivery was on time. The vehicle worked well and was clean. This company operatea on a very professional manner and they go to extreme measures to ensure priority is given to customer service

Petal Annan

00:15 15 Oct 20

This has been the most seamless car rental service I’ve had in Tobago to date and I’m there quite frequently.Everything can be done online, Extreme balance between pleasant and professional.Highly Recommended!

Cathy Williamson

15:39 25 Oct 20

The customer service was spectacular not like anywhere else in tobago.A breath of fresh air.The car drive smooth along with being very clean.We thank you for accommodating our every need.Thank you.

Natalya Rampersad

20:01 04 Dec 20

We rented two cars from Oneils. Communication and service was excellent form start to beginning. They advised on all questions asked, and even accommodated us when out flight time was unexpected changed. Would highly recommend when in Tobago!

Jenna Pitt

18:40 16 Dec 20

The customer service was exceptional. I appreciated the paperless and hassle free process. The vehicles are well maintained and are brand new. It worked extremely well and because it's hybrid it was cost effective with gas.

Deo Colai

21:34 17 Dec 20

Excellent customer service! Cathy called and checked up on me, as well as WhatsApped to ensure we were satisfied.I’ll definitely be coming back to this business

Ian P

20:02 18 Dec 20

A big shout out goes to O'neil Auto Rentals, Tobago for their ease of doing business online and the delivery of the car at the desired location. The car delivered was clean and met our requirements. Thanks to the management and staff at O'neil Auto Rentals. All the best moving forward and continue striving for excellence.

Jannike R

13:21 31 Dec 20

Convenient, easy, hassle free with excellent customer service. I especially loved the convenience of booking online and receiving notifications as well as a drop off reminder. Kathy was always willing to assist. I definitely recommend and will use again in future.

Kristoff Sahadeo

13:51 31 Dec 20

The customer service was amazing and I appreciated the paper free process. They really strive to make all their customers feel as comfortable and satisfied as possible, and I would definitely recommend them to anyone who needs a rental car in Tobago.

Brent Marin

15:03 04 Jan 21

Contacted O'neil over an extremely busy weekend and they were able to ensure a vehicle was available almost immediately. Car arrived in great interior and exterior condition, from drop-off to pick-up, entire process was a breeze. HIGHLY recommended!

Chitradev Baldath

22:51 31 Jan 21

It was a great experience, friendly staff who picked us up at the airport and dropped us back off. Nice clean hybrid cars that worked great. Bonus: they had two friendly kitties who greeted us at the rental yard.

Dale Persad

00:50 03 Feb 21

Very professional and detailed oriented service. The vehicle was very clean and reliable. Look out for ginger and white socks, two adorable cats who greeted us at the car rental car park.Highly recommend O’Neil’s!

D S

16:03 17 Feb 21

The reps I dealt with were always available and pleasant, even when i called during off hours. The car delivery to the airport was on time and so was the drop off. The car looked and worked great, which is as much as I can ask for. If I had any bad experiences in Tobago, O’neil Auto Rentals wasn’t one of them. I will be a repeat customer.

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