Terms & Conditions
All rentals are subject to the following Terms & Conditions. Clients will be asked to confirm acceptance of these terms before submitting any vehicle reservation. These Terms and Conditions form a part of the Rental Agreement issued at the time of rental (“rental document”), and the Terms and Conditions stated below.
This agreement is between the person signing it and O’neil Auto Rentals Ltd., a company duly incorporated under the laws of Trinidad and Tobago.
You understand that these Terms and Conditions will apply to each rental of a car to you by us and upon signing the Agreement; Hirer certifies that he or she has read each clause or provision thereof agreeing to rent the Vehicle from the Owner.
DRIVERS/WHO MAY DRIVE THE VEHICLE
Drivers must each have reached the age of twenty-six (26) years and be the holder of a valid driver’s license issued in their country of residence, which he or she has held for at least two (2) years. You agree that we have the right to verify that your license has been validly issued and is in good standing; and that we may refuse to rent to you if your license has been suspended, revoked, otherwise restricted in any way, or if your driving record is unsatisfactory to us.
We reserve the right to deny rental based upon information about your license status or driving record provided by the Motor Vehicle Department of the jurisdiction that issued your license.
START OF RENTAL
The rental commences when you receive the keys to the designated car from us or when you drive the designated car to the gate. At the time of taking the vehicle, Hirer shall check carefully that the vehicle is in good working order and must immediately report the noticeable fault to the Owner.
You and any Authorized Driver must only use the vehicle on a road that is properly formed and constructed as a sealed, metal, or gravel road. Hirer will not leave the vehicle unattended and fail to lock all doors, windows, trunk or to remove the keys from the vehicle. The hirer shall not use the vehicle while under the influence of alcohol or uncontrolled substance or for any illegal purpose whatsoever; transport goods which are prohibited or dangerous; transport passengers or property for hire, money or reward; to tow or push anything; to be operated in a test, race or contest, recklessly. It is strictly forbidden for Hirer or any Authorized Driver to overload or exceed seating accommodation, transform the vehicle, modify its technical features, add or remove any parts or accessories, take or attempt to take the vehicle to Trinidad except permitted in writing by the Owner, which may be withheld at Owner’s discretion. You also agree that all vehicles are non-smoking and for failure to comply with this rule a fee of $50USD will be charged to have the same cleaned.
Hirer will return the vehicle in the same condition as received (ordinary wear and tear expected) on the date and time agreed on at the time of reservation. Vehicle must be returned sooner on our demand, if returned earlier or later a different or higher rate may apply. Our hours are 7:30 AM to 8 PM, however, prior arrangements must be made to pick up and drop off outside these hours. You may not return the vehicle at a time when we are closed, if so your responsibility for damage to or loss of the car will continue and all charges stated on the Agreement as a periodic rate will continue to accrue until the office reopens and we take actual possession of the car. If we do not find the same when the office reopens your responsibility for all charges and damage to or loss will continue until the car is returned or recovered and possession is returned to us.
If you wish to extend any rental you must contact us at (868) 361-1042 to request a change of return time or date. We may not grant an extension or decline to grant it for the entire period. If we do grant an extension a different or higher rate may be applied to the extension period.
The hirer is responsible for any new damages to the vehicle while it is in their possession. This includes but is not limited to dings, scratches, dents, cracks, tears, punctures, etc. The hirer acknowledges that the credit card held on file for their booking may be automatically charged for repair costs associated with their assigned vehicle during their rental period.
EARLY RETURN POLICY
Unfortunately, we are not able to refund customers if they choose to return their rental vehicle earlier than the scheduled contract times. This is mainly because when your vehicle is booked we turn away all other rental requests to honor your booking.
In the event that a driver cancels a booking before the booking pick-up time a cancellation fee of 25% of the total rental amount is charged to the driver. The driver has the option to reschedule their booking. In this event, the driver is still obligated to pay the 25% booking cancellation fee and can use the remaining monies that were already paid towards a future booking.
COVID-19 CANCELLATION POLICY
Due to the unexpected global health situation and to the number of cancellations we are receiving we can grant a full customer credit of the full amount paid for future use. Valid for up to 2 years from the cancellation date. In an effort to remain in business this is the best option we can currently offer.
EXCESSIVE DIRTINESS FEE
Hirer clearly understands that there may be a cleaning fee of up to TTD $350 applied if a vehicle is returned in a condition that is deemed excessively dirty. This includes but is not limited to excessive beach sand, excessive garbage, excessive seat water damage, any internal or external vandalism, or any pungent smell that is difficult to remove (such as fish water). Hirer agrees that this fee will automatically be taken from the credit card that is on file.
HIRER’S OBLIGATION IN CASE OF BREAKDOWN OR FAULT
The hirer must immediately inform the Owner of any breakdown, defect or fault in the vehicle and must not use the vehicle in an unroadworthy condition. If breakdown, defect, or fault is as a result of unauthorized, neglect, or careless use by Hirer, Hirer will be liable for any and all costs of damage caused to the vehicle including a number of days the vehicle is down for repair according to the applicable rental price.
If the vehicle shall become unroadworthy for any reason, Owner shall at its sole discretion replace the vehicle with an alternative vehicle of similar or greater seating capacity and performance subject to the availability of such which will be subject to the Terms and Conditions of this Agreement.
HIRER’S OBLIGATION IN CASE OF ACCIDENT,
DAMAGE LOSS OR THEFT CAUSED TO VEHICLE
In case of neglect, tampering, loss, or accident the Hirer promises to take any and all steps or measures necessary to protect Owner’s interests. It is required that any accident (no matter how minor) or other incident involving the Vehicle be reported immediately to the Owner and nearest Police Station. The hirer must fill accident report within 24 hours of the occurrence of the incident, theft, or otherwise.
The hirer is responsible for any and all loss of or damage to the vehicle and/or its accessories resulting from any cause including without limitation, collision, loss, or damage caused due to a driver operating the vehicle in a manner prohibited under the terms and conditions hereof or by the willful, wanton or reckless act of a driver or theft of the vehicle where the keys were left in or on the vehicle. The hirer shall not be responsible for mechanical damage to the vehicle unrelated to an accident or that could reasonably be expected from fair wear and tear due to normal use of the vehicle unless it is established that Hirer or an unauthorized driver failed to exercise reasonable care or committed or aided in the commission of the theft of the vehicle.
The hirer must pay for any fine or ticket issued under any traffic violation incurred during the use of the vehicle. If Hirer loses the keys or locks the same in-vehicle and requests assistance from the Owner, the Owner may charge for the cost of replacing the keys. The cost of the key varies depending on the type of vehicle and type of key.
INSURANCE/THIRD PARTY LIABILITY
The hirer (as well as any Authorized Driver) is covered against liability to third parties by the Owner’s third-party liability insurance policy contract (“Third Party Insurance”), a copy of which may be inspected during normal hours of business at the office of the Owner. Hirer on behalf of himself and any Authorized Driver agrees to comply fully with and be bound by all terms and conditions of the said Third Party Insurance policy, which are hereby incorporated herein by reference.
This insurance covers any property and/or physical damage caused to third parties to the limits stated in the Third Party Insurance if the accident results from the use of the vehicle as permitted by this Agreement. Hirer and all Authorized Drivers will indemnify and hold Owner harmless from and against any and all loss, liability claim, demand, and cause of action, attorney’s fees, and expenses of any kind (collectively “Loss”) in excess of the limits stated herein or beyond the scope of protection provided for herein, arising from the use or possession of the vehicle by Owner or any Authorized Driver including but not limited to Attorney’s fees and other expenses incurred by the Owner to enforce any of its rights hereunder, unless such Loss arises out of Owner’s sole negligence.
In the event that Third Party Insurance provider should refuse or reduce the granted benefits by virtue of the terms of the said policy of insurance being voided by the Hirer’s acts. Omissions or breach of the law or in the application of the insurer’s general terms and conditions, the damage repair shall remain under the Hirer’s responsibility and the Hirer shall compensate and fully indemnify Owner for any loss suffered or damage incurred as a result.
PAYMENT OF CHARGES
Hirer guarantees to Owner that he will pay all amounts mentioned and any other sum resulting from this Agreement and, in particular, from damage caused to the Vehicle by any credit card if a credit card is accepted at the commencement of this rental agreement.
HIRER UNDERSTANDS THAT VIOLATION OF AGREEMENT WHICH INCLUDES USE OF THE CAR BY AN UNAUTHORIZED DRIVER WILL AUTOMATICALLY TERMINATE YOUR RENTAL; VOID ALL LIABILITY PROTECTION AND OR ANY OPTIONAL SERVICES THAT YOU MAY HAVE ACCEPTED, INCLUDING ADDITIONAL LIABILITY INSURANCE, PERSONAL ACCIDENT INSURANCE AND COLLISION DAMAGE WAIVER IF AVAILABLE. IT ALSO MAKES YOU LIABLE TO US FOR ALL PENALTIES, FINES, FORFEITURES, LIENS, AND RECOVERY AND STORAGE COSTS, INCLUDING ALL RELATED LEGAL EXPENSES, FEES, AND COSTS. WE MAY REPOSSESS THE VEHICLE ANYTIME IT IS FOUND ILLEGALLY PARKED, BEING USED TO VIOLATE THE LAW OR THIS AGREEMENT, APPEARS ABANDONED OR ANYTIME WE DISCOVER YOU MADE A MISREPRESENTATION TO OBTAIN SAME. YOU AGREE THAT WE NEEDN’T NOTIFY YOU IN ADVANCE. ONCE VEHICLE IS REPOSSESSED YOU AGREE TO PAY THE ACTUAL COSTS INCURRED BY US TO DO SAME AND SUCH COSTS WILL BE CHARGED TO THE CARD YOU USED TO RENT THE CAR.